Family Holidays to France FAQs

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FAQs

All you need to know regarding our holidays to AzuRivage.  If you cannot find the answer you need, please call us on 01202 677272 or email hello@rockley.org

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France - our Get Active Holidays - what's included

France - our Inclusive Activity Holidays include;

  • All activities - sailing, windsurfing, kayaking, stand up paddleboarding, trail biking
  • All meals including afteroon tea and cake
  • Accommodation & linen
  • Use of all equipment throughout your holiday (subject to availability)
  • Evening socials
  • A welcome pack including fresh coffee, tea, milk, a bottle of wine, beer and nibbles
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Lunches & evening meals

Buddens 

Our Fully furnished Glamping tents option includes;

  • Accommodation – beds, bedding and linen 
  • Facilities to make food and drink? (See accommodation below)
  • Use of Toilet block facilities – Hot Water, Showers, washing up 
  • A welcome pack including fresh coffee, tea, milk, a bottle of wine, beer and nibbles
  • Access to BBQ / Fire pits? 
  • Optional activities add ons – see price list for activities 

Our Un-furnished Glamping tents option includes;

  • Accommodation – Bell Tents with Beds (you will need to provide sheets, bedding and towels) 
  • Use of Toilet block facilities – Toilets, Hot Water, Showers, washing up area 
  • Access to BBQ / Fire pits
  • Optional activities add ons – see price list for activities

Our Self Pitch Camping option includes;

  • A spacious plot to pitch your own tent
  • Use of Toilet block facilities – Toilets, Hot Water, Showers, washing up area 
  • Access to activities – see price list for activities
  • Access to BBQ / Fire pits

AzuRivage

For those who have booked our Inclusive Holidays, all food is included.

If you are just joining us for courses or activity sessions, you can opt to book lunches and/or dinner for an additional cost of £5pp or £10pp respectively. These will need to be booked in advance.

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For those NOT staying with us

For those of you who do not wish to book your accommodation with us, you can still opt to participate in our activity sessions and our 2 day RYA courses.

Activity ONLY prices are below;

  • Activities only - £300 pp per week
  • Include a 2 day RYA course - £350 pp per week
  • Activities and ALL meals - £399 pp per week
  • Buffet lunches - £5pp per day
  • Dinner - £10pp per day
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Special Requests

All special requests should be clearly noted at the time of booking. We will make every effort to comply with all your requests although they may be subject to availability. For those staying with us in our all inclusive package, we need to know about any specific dietary needs prior to arrival. 

If you are participating in activities with us, we need to know about any medication that you are taking or physical disabilities that you may have, to endeavor to support you. 

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First Aid

Our centre has first aid boxes. All our instructors carry a first aid kit and radio. Our instructors all hold a valid First Aid certificate and attend a health and safety induction when joining the Company.

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What to wear

What to bring - UK

A kit list will be made available once booking is made.

We advise that you bring plenty of changes of clothing, as you never know what activities you might be tempted to get involved in! Lots of layers for day and evenings as temperatures tend to drop in the evening. We have plenty of fire pit barrels to hire and fire pit areas located around the site. If you are planning to be on the water, old trainers or wetsuit shoes are beneficial. Sun protection is also essential. 

What to bring - France

Buoyancy aids are provided. We advise that you bring plenty of changes of clothing, as sailing can be a very wet sport! If you own any sailing gear we recommend that you bring that with you, otherwise we suggest you bring shorts and tee shirts as well as suitable footwear i.e. old trainers or wetsuit shoes. Sun protection is essential. 

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How to find us

How to find us - UK

Location - Budden Activity Centre, Puddletown Road, Wareham, Dorset, BH20 7NU

Directions

From Junction 12 of the M25

  • At the junction 12, exit onto M3 toward Southampton
  • At junction 13, exit toward Sotn Docks/ Bournemouth
  • Merge onto M27
  • Continue onto A31
  • At Palmersford Roundabout, take the 2nd exit and stay on A31
  • At Ameysford roundabout, take the 2nd exit and stay on A31
  • At Marley Roundabout, take the 3rd exit and stay on A31
  • At Roundhouse Roundabout, take 3rd exit and stay on A31
  • At Townsend Roundabout, take the 1st exit onto A35
  • At Poole Hill Roundabout, take the 2nd exit onto Poole Hill
  • Turn left onto Southbrook
  • Continue onto Rye Hill
  • Turn left onto Puddletown Road
  • Turn left Turn right to arrive to Buddens

How to find us - France

Bordeaux to AzuRivage: From the Bordeaux ring road exit at number 15 which will lead you on to the A63 To Bayonne. This then becomes the N10. On the N10 exit at number 11 – signposted Magescq. Continue straight through Magescq town centre towards Azur. After half a mile take the left fork towards Azur. After a further few miles, take a right turn at the T-junction towards Azur. In Azur, turn left at the roundabout towards Le Lac. When you arrive at the lake turn left and head for Camping AzuRivage. At the campsite reception they will give you an entry code and direct you to the Rockley Watersports area.

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Arrival and Departure

Arrival and Departure – UK 

Our Rockley Glamping Tents are available for you from 1500 on the day of your arrival. Please aim to arrive at the campsite between 1600 and 2000 - a member of our staff will meet you. On arrival, you will need to leave your car in the carpark (see site map) and then make the short walk to the campsite reception for check in and be told what to do next. You are requested to vacate your accommodation by 1000 on your day of departure.

Arrival and Departure - France

Our Rockley Chalet Tents are available for you from 1600 on the Sunday of your arrival. Please aim to arrive at the campsite between 1600 and 2100 - a member of our staff will meet you. On arrival you will need to go to the campsite reception and obtain a barrier code. The campsite barriers are locked at 2300 - if you arrive after 2300 you will have to leave your car just outside the campsite in the parking area. You are requested to vacate your accommodation by 1000 on your day of departure.

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Accommodation

Accommodation - UK

Our Fully Furnished Bell Tents are 5 metres in diameter and will accommodate up to 5 people. Each tent is kitted out with beds with mattresses, bedding and bed linen, towels for the showers, electric lighting, small cooker, a kettle and a selection of crockery, cutlery and pans. There will be a picnic bench with each tent for you to relax and enjoy something chilled. 

Accommodation - France

The Rockley chalet tents have three separate sleeping compartments and will accommodate a family of up to six people. Each tent is kitted out with sprung beds with mattresses, bedding and bed linen, towels for the showers, electric lighting, a UK powerpoint, a fridge, a kettle and a selection of crockery and cutlery. There will be a table, parasol and chairs for you to relax and enjoy something chilled. On arrival we provide a 'welcome pack' of fresh coffee, tea, wine, beer and nibbles to get your holiday started

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Bedding and Linen

Bedding and linen - UK

For All inclusive and fully furnished Glamping options - Linen packs are provided which includes a duvet, a duvet cover, a pillow and pillow cases, a bed sheet and a towel per person for the showers.

For unfurnished Glamping option – Beds with bedsheets will be provided – you will need to bring bedding and towels. 

Camping – no bedding or linen provided. 

Bedding and linen - France

Linen packs are included for all those staying with Rockley Watersports in our tents and includes a duvet, a duvet cover, a pillow and pillow cases, a bed sheet and a towel per person for the showers.

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Extra Charges

Extra charges - UK

Unless fully inclusive, please see price list for all activity prices. These can be pre booked prior to arrival or while staying with us subject to availability. A small charge will be requested for use of our small personal fire pits.

Extra charges - France

If you wish to book a 2-day RYA Sailng or Windsurf course as part of your Get Active holiday, there is an additional cost of £50 per person per course. These courses will ideally need to be booked in advance in the UK.

New for 2021 - We are introducing optional surf lessons in conjunction with one of the surf schools at Vieux Boucau (bookable at AzuRivage). Never surfed before and want to experience the thrill of surfing, well here is an opportunity not to be missed. 

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Passport and Health - France

Passport and Health - France

You are required to have a full 10-year (<16yrs full 5 year) passport in order to visit France and non-EU passport holders may require visas. Lost, stolen or new passports will take a minimum of 2 weeks to replace. It is your responsibility to have the correct documentation for travel - www.gov.uk/browse/abroad/passports. Information regarding health matters can be obtained from the Department of Health Leaflet – “Health Advice for Travellers” (T5) which is available from Post Office Counters, Travel Agents or the Department of Health. You must ensure you have adequate health insurance for travel. We recommend that you have a valid EHIC – European Health Insurance Card. Apply online.

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Facilities

Facilities - UK

Free equipped amenity blocks with hot water, showers, toilets and washing up areas.
Plenty of stand pipes across the site providing easy access to drinking water
BBQ/Fire pit barrel
Recycling and rubbish points, plus chemical disposal
Reception and small shop for basic supplies
Climbing tower*
Target ranges*
Watersports lake*

*charges apply for activities

We try to be as accurate as possible with regards to the availability and opening times of the facilities available on the campsite. However, due to circumstances beyond our control i.e. weather, time of year, local regulations or demand, some facilities may not be available.

Facilities - France

We try to be as accurate as possible with regards to the availability and opening times of the facilities available on the campsite. However, due to circumstances beyond our control i.e. weather, time of year, local regulations or demand, some facilities may not be available.

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Currency - France

We recommend that you carry a small amount of Euros for when you arrive. Most major credit and debit cards are widely accepted in France.

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Campsite Rules

Campsite Rules - UK

Admission
Admission is only permitted after registering at reception.

Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Changes cannot be made once you have booked.

Coronavirus
Minimum spacing of 5 metres between pitches.
Owing to government regulations, groups of 6 or more people are not permitted.
Protective masks must be worn at all times in common areas.

Dogs
Dogs are not allowed during high season between 01/01 and 31/12.

Extras
Facilities/activities including Climbing, Stand Up Paddle Boarding, Zip Wire and many more are subject to extra charges payable on arrival.

General
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 11 p.m. and 7:30 a.m.
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

Refunds
Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.

The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.

Hired accommodation
Hired accommodation: £200.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.

No naked flames are allowed inside the hired accommodation units.

Pitches
You must follow the management directives when pitching your tent/unit and related equipment.

Reception
Reception is unmanned after 7 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Vehicles
Continental touring caravans (caravans built with the door on the right-hand side) are not permitted.
No vehicle movement between 11 p.m. and 6 a.m.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors
Visitors must leave the premises by 9 p.m.

Campsite Rules - France

We ask that all our customers comply with the rules set out by AzuRivage for the enjoyment of all our customers and other users of the campsite and its facilities.

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Local Activities

Local Activities - UK

Several bike tracks start directly from the site on a local bridleway, so pack a picnic and head off into the Purbecks and find your own adventure – perhaps you might fancy a pedal to the beach or even don the lycra and use the hills to gain some major strava stats. 

Around the Purbecks and beyond, we have many local tourists destinations. Our nearby attractions include;

  • Corfe Castle
  • Lulworth Cove
  • National Trust's Lulworth Castle
  • Durdle Door
  • The Tank Museum, Dorset
  • Monkey World, Ape Rescue Centre
  • The Dorset Water Park
  • Blue Pool, Dorset

Find local cycle routes on The National Cycle Network (https://osmaps.ordnancesurvey.co.uk/50.70322,-2.18313,14/pin)

For advice and recommendations, please ask any of the Rockley / Reception staff.

Local Activities - France

There are numerous restaurants situated in the nearby towns and villages that will allow you to sample the local french cuisine as well as discovering some beautiful places to visit and explore. For advice and recommendations, please ask any of the Rockley Watersports staff. We also recommend that you visit any of the local or regional festivals or events.

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Entertainment and other Sporting Activities

Entertainment and Other Sporting Activities - UK

Come and see our Rockley staff to discuss what activity add ons you can choose for your stay.

Entertainment and Other Sporting Activities - France

AzuRivage organises its own evening entertainment programmes throughout the high season, such as a cabaret performance, which generally finishes at 11pm. The multi sports area can be used at anytime. Tennis courts and crazy golf can be found a 5 minute walk along the lane from the centre.

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Barbecues

Barbecues - UK

Buddens Activity Centre has a large selection of fire pit/bbqs available on site. Please speak with reception to hire yours. 

Barbecues - France

AzuRivage has a designated barbecue island on the campsite.

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